Shipping & Returns

Delivery

 

We currently only deliver within the UK. Courier costs are applicable and costs depend on size and weight of the final ordered items and the delivery location.

A third party courier will be arranged by Illumini Photography unless otherwise agreed. We have several couriers throughout the UK that we use regularly and therefore we can mostly arrange delivery for a reasonable price. However, you can arrange a courier yourself to collect from us. Please contact us for information about arranging a courier for deliveries to your location

RETURNS & REFUNDS

Our aim is complete customer satisfaction, however, should you be unhappy with any aspect of our service or products, or change your mind, please read our terms below:

 

IF YOU CHANGE YOUR MIND

In accordance with Distance Selling Regulations you must contact us in writing within 7 working days of your receipt of the goods to request a refund if you change your mind.

A refund will be carried out by us within 30 days of agreeing the return in writing.

Please see exceptions below.

 

IF YOUR ITEM IS FAULTY

You must contact us within 7 days of receiving the item.

In most cases a full refund, exchange or repair of the item will be offered (depending on the time scale), this will be dealt with on a case by case basis. Courier charges are exempt and can not be refunded. 

 

IF A REFUND IS AGREED

You must return the goods to us, failure to do so is a breach of your statutory duty, and you may be charged recovery costs.

It is your statutory duty to take reasonable care of the goods, until they are returned to us.

Any goods must be returned within a reasonable time scale and must be securely wrapped, preferable in the original packaging.

A refund will be carried out by us within 30 days of agreeing the return in writing and upon us receiving the item in question.

We also recommend returning by Royal Mail special delivery as any damages or losses incurred during return may mean we are unable to refund you. 

Refund will include the original postage cost, if applicable, but the customer will pay the cost of returning the item to us, unless it is faulty.

The refund process means money can only be refunded to the source originally used to pay. For credit card sales, this will be the exact card which was used. For Paypal customers, this will be refunded into the customer's Paypal account (rather then the credit card used to pay through Paypal).

 

EXCEPTIONS

We regret that we can not refund the original courier costs incurred when delivering the item.

We regret that custom or bespoke goods (where the item is made to order to design agreed between Illumini Photography and the customer) cannot be returned or refunded, unless faulty.

For any items judged to be damaged due to improper use or when reasonable care has not been taken by the customer, Illumini Photography may claim against the customer for damages and breach of statutory duty. This does not affect the customer's right to a full refund.

 

RETURN ADDRESS

Illumini Photography, 36 Wood Edge Close, Bolton, Greater Manchester, BL3 2PD

0)7743 099910

enquiries@illuminiphotography.co.uk

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